Terms and Conditions
Last updated: April 28, 2009
How to make your reservation
To make your reservation or for more information please call 201.765.0208 or toll free at 1.877.220.9357 or email us at firstname.lastname@example.org. You may also fill out our online reservation form on our website at www.authentictunisia.com/reservations.html.
Reservations can also be made via our affiliate agencies and partners.
Citizens of any nation are able to book with us, permitting they have a valid passport and visa for entry into Tunisia.
Deposit and final payment
We accept all major credit cards, personal checks, Paypal payments and online transfers. Your payment is not deemed made until it is received by Hedfi Consulting Partners. Checks must be made out to "Hedfi Consulting Partners", Paypal transfers to email@example.com. All vacations, flights, excursions, and other products are charged in United States Dollars, unless otherwise noted. In certain cases, partial payment may be required in Tunisian Dinars at site.
A non-refundable deposit of $200 per vacation and in certain cases per person is required for us to reserve space for you. For group reservations, travel agents should refer to the Group Policy Booklet, which may be requested by mail, fax or email. Final payment is due 45 days prior to commencement of services. If we do not receive final payment by this date, we reserve the right to cancel the reservation. In the case of billing errors, we reserve the right to re-invoice with correct pricing. Payment in full is required at the time of booking for any reservations made within 45 days of departure. In order to secure booked space, your travel agent should advise Hedfi Consulting Partners of your credit card number when phoning in your reservation.
We require a non-refundable 50% deposit per person per Excursion and other short activities in order to reserve your place. Please consult an HCP representative for further details on the total sum due.
Cancellations and cancellation fees
If your cancellation is received by Hedfi Consulting Partners more than 45 days prior to commencement of services, your deposit will be fully reimbursed. For individual reservations, the following per person cancellation fees apply:
45-22 days prior to commencement of services: 20% of total price
21-8 days prior to commencement of services: 30% of total price
7-1 days prior to commencement of services: 50% of total price
On departure day and later: 100% of total price.
Cancellation fees may also apply to any additional services, including accommodations, independently supplied services and optional excursions, reserved prior to, during and after the tour.
Hedfi Consulting Partners reserves the right to cancel or re-schedule any vacation departure. If cancellation is made prior to departure, the only responsibility of Hedfi Consulting Partners will be to refund to the passenger the amount we have received for the reservation. We will try to re-book the same vacation with a different departure date. Hedfi Consulting Partners cannot assume responsibility for any additional costs or any fees relating to the issuance and/or cancellation of air tickets or other travel arrangements not made through Hedfi Consulting Partners.
Airline & Flight booking
All domestic and international flight tickets booked through Hedfi Consulting Partners are non-refundable and non-transferable. Any changes to your ticket must be presented to a HCP representative at least 6 weeks prior to departure and no guarantees may be made for these changes. Travelers consent their information is correct upon purchase and booking. Also that their passport is valid and dated to expire longer than 6 months from departure date.
A fee of $30 per transaction will be charged for any alteration or revision made to a reservation. A change of traveler name, vacation date or vacation itinerary within 45 days of commencement of services will be treated as a cancellation and new reservation; standard cancellation fees apply.
For the benefit of everyone on your vacation, Hedfi Consulting Partners reserves the right to accept or reject any person as a vacation participant, and to remove any participant whose conduct is deemed incompatible with the interests of the other participants.
Travelers who need special assistance
You must report any disability requiring special attention to Hedfi Consulting Partners at the time the reservation is made. Hedfi Consulting Partners will make reasonable attempts to accommodate the special needs of disabled travelers, but is not responsible in the event it is unable to do so, nor is it responsible for any denial of services by carriers, hotels, restaurants, or other independent suppliers. Be aware that outside the U.S. the Americans with Disabilities Act is not applicable and facilities for disabled individuals are limited. Most transportation services, including the touring motor coach, are not equipped with wheelchair ramps. We regret that we cannot provide individual assistance to a vacation participant for walking, dining, getting on and off motor coaches and other vehicles, or other personal needs. A qualified and physically able companion must accompany travelers who need such assistance. Motorized scooters are unsuitable for vacations outside the United States.
Children and teens are welcome to take part on our vacations. Please contact a Hedfi Consulting Partners Representative or your travel agent to receive a list of vacation quotes for young travelers.
All vacation prices are based on rates (including foreign exchange rates) known at the time of printing and expected to be in effect at the time of departure. Prices are subject to increase without notice if such rates change prior to departure. The current price including the foreign exchange rate will be confirmed at the time of reservation. However, once Hedfi Consulting Partners has received your deposit for any vacation departing in 2008, that land price is guaranteed, and any subsequent land cost increases are at our expense, not including surcharges and any government tax increases. Vacation prices are per person, based on double occupancy. Single room supplements and triple room reductions are listed where applicable.
Visas & Passports
U.S. Citizens are not required to have a visa to enter Tunisia (up to 4 months). Non-U.S. citizens must consult with appropriate consulates to determine if any visas are needed. All passengers traveling internationally are required to have a passport. Most countries require that the passport be valid for at least six (6) months beyond the conclusion of your trip. Australian citizens may obtain their visa at customs. New Zealanders need a visa, and must apply for one through the nearest Tunisian Embassy (ex: Japan).
The accommodations listed in our itineraries are intended to be used on all departures; however, if a change becomes necessary for any reason, the accommodations substituted will be equivalent in standard to those shown. Every effort is made to reserve only twin-bedded rooms. It may occasionally happen that an accommodation provides some double-bedded rooms instead.
Private bath and single rooms
In exceptional cases where private bath or single rooms as reserved by us are not available, refunds will be made by the tour director or local host. Claims made in this respect cannot be accepted after the vacation is completed.
Travel documents, including any paper air tickets or e-ticket itineraries, are sent by regular ground delivery approximately four weeks prior to departure, provided full payment has been received. A $7.50 charge per reservation is added for two-day delivery in the continental USA, and a $15 charge per reservation is added for documents requested in advance. Please indicate at the time of reservation whether you prefer regular ground delivery or two-day delivery.
Not included in the vacation price
Travel Insurance; Federal Inspection Fees for the U.S. Customs and Immigration; International Air Transportation Tax; agricultural tax; any other taxes; security fee; airport taxes and fees; passports; visas and vaccinations; tips to your tour director, tour driver, local city guides; gratuities on ferries, trains and cruise ships; laundry; telephone; mini bar; alcohol, beverages and food not on the regular table d'hôte menu (these extra items will be billed to you before leaving the hotel or restaurant); optional excursions; museum entrance fees, other entrance fees, porterage at airports; travel protection; excess baggage fees; all other items of a personal nature.
Please note that any request for refunds is subject to our terms and conditions; no refund can be made for unused services of less than 48 consecutive hours, for unused transportation where group activity tickets are involved, or for voluntary modifications made by the traveler.
National and Religious Holidays
During local or national holidays, certain facilities such as museums and restaurants, sightseeing tours and shopping may be limited or not available. Alternatives will be offered whenever possible.
Please be aware that during your participation in vacations operated by Hedfi Consulting Partners, certain risks and dangers may arise beyond our control including, but not limited to, the hazards of traveling in undeveloped areas; travel by boat, train, automobile, aircraft or other means of transportation; the forces of nature, political unrest and accident or illness in remote regions without means of rapid evacuation or medical facilities. Hedfi Consulting Partners will not have liability regarding provision of medical care or the adequacy of any care that may be rendered. It is understood that Hedfi Consulting Partners will use its best efforts to ensure that adequate measures are taken.
Hedfi Consulting Partners, LLC, 23 Ridgefield Avenue, Ridgefield Park, NJ 07660, is responsible to you in making arrangements for the vacation services offered, including transportation, sightseeing, and accommodations.
The carriers, accommodations, and other suppliers providing services are independent contractors and are not agents, employees, or servants of, or joint venturers with, the Company or its affiliates. All certificates and other travel documents for services issued by Hedfi Consulting Partners are subject to the terms and conditions specified by the supplier, and to the laws of the countries in which the services are supplied.
If, after departure, the services included in the vacation cannot be supplied, or there are changes in an itinerary for reasons beyond the control of Hedfi Consulting Partners; Hedfi Consulting Partners will arrange for the provision of comparable services. Any resulting additional expense will be payable by travelers and any resulting saving will be refunded by Hedfi Consulting Partners to vacation participants.
Hedfi Consulting Partners reserves the right to accept or reject any person as a vacation participant, to expel any participant from the vacation, to make changes in the itinerary whenever Hedfi Consulting Partners deems it necessary for the comfort, convenience, or safety of the participants, and to cancel a vacation at any time.
The vacation participant agrees that neither Hedfi Consulting Partners nor its affiliates shall be liable for any damage, loss (including personal injury, death, and property loss) or expense occasioned by any act or omission of any supplier providing services, or any insurer or insurance administrator under the Travel Protection Plan, or of any other person.
No person, other than an authorized representative of Hedfi Consulting Partners, by a document in writing, is authorized to vary, add, or waive any term or condition in this brochure, including any term or condition set forth in the preceding provisions.